Return & Refund Policy

Purchases Covered by this Policy

This policy applies to purchases made directly at brandswalk.com or a BrandsWalk store. Purchases through another retailer or marketplace follow that seller’s return process.

Standard change-of-mind returns are available for BrandsWalk store purchases and online orders delivered within the contiguous United States, subject to the eligibility rules below.

Online orders delivered outside the contiguous United States are not eligible for our change-of-mind return program. Report defective, damaged-on-arrival, or incorrect items for review wherever you are located. The “International Returns” and “Earlier Purchases and Consumer Rights” sections explain the applicable exceptions. International shipping availability is shown at checkout.

30-day Return Window

Request an eligible return within 30 calendar days after the item’s delivery date. For an item collected or purchased in person, the window starts when you receive the item.

The 30-day deadline is for submitting your return request, not for the returned package to arrive at BrandsWalk. If items arrive in separate shipments, each item has its own 30-day return window. Other warranty or legal claim periods may be longer; see the “Manufacturer Warranties” and “Earlier Purchases and Consumer Rights” sections.

Start a return through the Order Return page. If you cannot access your order, cannot submit a request, or need help with a defect or warranty claim, email info@brandswalk.com with your order number or proof of purchase, the item, and the reason for your request.

Submitting a request does not automatically approve a return under our return program. Wait for our return instructions before mailing the item, use the address we confirm, and include the return reference we provide. Where the law gives you a right to cancel, you can send your cancellation notice without waiting for our approval.

BrandsWalk return and claim-assistance mailing address: BrandsWalk, Returns and Warranty Department, 18251 McDurmott W, Suite B, Irvine, CA 92614, United States.

BrandsWalk does not ship battery-containing products, including power banks, to Alaska, Hawaii, or APO/FPO addresses. Battery-containing returns require carrier-compliant arrangements. Contact us before sending a battery-containing item; if shipping is not permitted, we will explain a lawful alternative for an eligible claim. Do not send a damaged or swollen battery through an ordinary return label.

Return Eligibility and Restocking Fees

The following rules apply to nondefective products sold as new that are eligible for change-of-mind returns:

• Unopened and unused items: Eligible with a 10% restocking fee when complete and in good condition.
• Opened but unused items: Eligible with a 10% restocking fee when complete and in good condition.
• Opened and used items: Eligible with a 10% restocking fee when complete and in good condition.

Change-of-mind returns must include the original product packaging, tags where supplied, manuals, parts, and accessories. Paying a restocking fee does not make a damaged or incomplete nondefective item eligible for return. These requirements apply only to change-of-mind returns.

For every eligible change-of-mind return, including unopened and unused items, the restocking fee is 10% of the returned item’s merchandise price actually paid after discounts, excluding shipping and tax.

For example, a $100 item has a $10 restocking fee, leaving a merchandise refund of $90 before separately applicable shipping or tax adjustments.

30-Day Money-Back Guarantee for Defects and Order Issues

Limited Warranty for Manufacturing Defects

Inspect your order when it arrives. For products sold as new and purchased directly from BrandsWalk, our 30-day money-back guarantee covers qualifying manufacturing defects, and our 30-day order-issue program also covers damage on arrival and incorrect items. For open-box and refurbished items, the 30-day money-back guarantee covers qualifying manufacturing defects. Report the issue through either return option above within 30 calendar days after delivery or receipt in person, with your order number or other proof of purchase, a description, and photographs where helpful. Report problems promptly.

For an approved return under the applicable 30-day defect or order-issue program from a U.S. address:

• No restocking fee applies.
• BrandsWalk covers return shipping. We provide a prepaid return label where available or arrange another return-shipping method with you.
• After receiving and inspecting the returned item, we refund the returned product’s price actually paid after discounts to the original payment method, with applicable tax refunds and any delivery-cost refund required by law. No restocking fee is deducted.

For international orders, see the manufacturing-defect refund program and exceptions under International Returns.

Opening or testing an item to discover a defect does not make it a change-of-mind return. Contact us even if the original packaging is unavailable.

If your item is defective, arrived damaged, or is the wrong item, contact us for help. A final-sale label, the change-of-mind restocking fee, and our usual packaging requirements do not prevent a covered defect or order-issue claim.

Damage caused by misuse or accidents after delivery, or by something unrelated to a covered defect, is not covered by our manufacturing-defect program. The protections described in this policy still apply if your item arrived damaged or you received the wrong item.

Provider of BrandsWalk’s 30-day money-back guarantee: T W Rock, Inc. (DBA BrandsWalk). For help with this 30-day program, contact info@brandswalk.com or write to the return and claim-assistance mailing address above. This 30-day program is separate from the manufacturer’s warranty.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Return Shipping and Original Charges

For an approved eligible change-of-mind return mailed from within the contiguous United States, BrandsWalk provides a prepaid return label at no separate charge. No additional return-label cost is charged to you or deducted from your refund. The 10% restocking fee still applies.

Original shipping and handling charges for change-of-mind returns are not refundable, except where legally required. Delivery charges and taxes collected by BrandsWalk are refunded or adjusted as required by the relevant coverage or law. Duties, taxes, or charges collected by third parties are handled through the relevant collecting party.

For approved returns under the applicable 30-day defect or order-issue program from U.S. addresses, BrandsWalk pays the agreed return-shipping costs. We explain the merchandise refund and any applicable adjustments when arranging the return. For approved U.S. manufacturer warranty claims handled by BrandsWalk, we pay agreed return-shipping costs and standard shipping of a replacement approved under the manufacturer’s terms. For claims handled directly by the manufacturer, its shipping terms and instructions apply.

For approved international manufacturing-defect returns under our 30-day program, the item’s full purchase price actually paid after discounts is refundable. Original outbound shipping charges are not refunded under this program, and you arrange and pay return shipping. BrandsWalk does not provide prepaid international return labels. Contact us for the return address and shipping instructions before sending the item. See International Returns for the legally required shipping exceptions.

Final-Sale Items

Face masks and health and wellness products are final sale for change-of-mind returns.

Any other final-sale designation must be disclosed for the product before purchase. Sale or discounted items follow the standard return rules unless specifically identified as final sale. A final-sale restriction applies to change-of-mind returns.

Gift cards are nonreturnable except for legally required refunds or cash redemption.

Exchanges

For a change-of-mind exchange, request an eligible return and place a separate order for the item you want. The original item’s return conditions and fees still apply; the new purchase is subject to current price and availability. Any replacement under a manufacturer warranty follows the manufacturer’s terms and claim process.

Open-Box and Refurbished Items

Open-box and refurbished items are not eligible for our change-of-mind return program unless their pre-purchase terms expressly provide otherwise. They remain eligible for the stated 30-day money-back guarantee for manufacturing defects. They do not include manufacturer warranty coverage through BrandsWalk. BrandsWalk provides no additional warranty of its own beyond the stated 30-day program.

Report a qualifying defect within 30 calendar days after delivery or receipt in person using either return option above. Approved refunds go to the original payment method with no restocking fee, following the shipping and refund rules in this policy.

International Returns

Our international return program covers verified manufacturing defects reported within 30 calendar days after delivery. It does not offer change-of-mind returns, exchanges, or replacements. Our Returns Department reviews each request.

For an approved return under this program, we refund the item’s full purchase price actually paid after discounts to the original payment method after receiving and inspecting the item. No restocking fee applies. Original outbound shipping charges are not refunded, and you pay return shipping, except as explained below. Tax refunds or adjustments follow the tax rules in this policy.

Use the Order Return page or email info@brandswalk.com with your order number, product details, and a description of the issue. Contact us before sending the item so we can provide the appropriate return address and shipping instructions. You arrange and pay return shipping; BrandsWalk does not provide prepaid international return labels. If consumer laws require us to arrange shipping or cover, refund, or reimburse original delivery or return-shipping costs, we will do so. A legal cancellation notice does not require our approval.

International orders do not include manufacturer warranty coverage through BrandsWalk. Our international 30-day manufacturing-defect refund program remains available as described above. Your legal rights may still provide a remedy after 30 days. Email us if the online return page does not accept your claim.

These program limits do not prevent any legally required repair, replacement, refund, cancellation right, earlier refund deadline, or longer claim period.

Refund Processing

For approved returns requested within the applicable 30-day store return window, refunds are issued to the original payment method.

Once we receive your returned item, we inspect it and process an eligible refund within 3–5 business days. We notify you when the refund has been issued.

Your bank or payment provider may take an additional 5–10 business days to post the credit.

For ordinary approved returns, generally allow approximately four weeks from handing the return package to the carrier until the refund is posted. This estimate includes transit, inspection and processing, and payment-provider posting; actual timing can vary. This estimate is not a guaranteed maximum. Any refund deadline required by law still applies.

For eligible change-of-mind returns, the 10% restocking fee is deducted. No separate return-label cost is deducted for approved returns mailed from within the contiguous United States. Refunds for individual items use the price actually paid after discounts. If we have not processed an eligible refund within 5 business days after receiving the return, or your payment provider has not posted it within 10 business days after we issued it, email info@brandswalk.com for assistance.

Manufacturer Warranties

Products sold as new and purchased directly from BrandsWalk in the U.S., or ordered for delivery to a U.S. address, include one year of manufacturer warranty coverage. BrandsWalk’s authorized-reseller status applies to U.S. sales only. Open-box, refurbished, and international orders do not include manufacturer warranty coverage through BrandsWalk.

The manufacturer provides this warranty and determines its coverage, start date, exclusions, claim requirements, and available remedies under its complete warranty terms. Any longer manufacturer coverage stated for your product remains available. BrandsWalk does not offer an additional one-year warranty of its own.

How to Make a Manufacturer Warranty Claim

For some brands, the manufacturer authorizes BrandsWalk to handle warranty returns on its behalf. We receive the returned item and coordinate the claim with the manufacturer according to its warranty terms. Wait for our instructions before sending an item to BrandsWalk.

Other brands handle warranty claims directly. For those products, we will direct you to the manufacturer’s warranty service. Follow the manufacturer’s claim and shipping instructions.

After BrandsWalk’s 30-day defective-item refund window, an eligible claim is handled under the manufacturer’s warranty. The manufacturer’s terms determine whether an approved claim receives a repair, replacement, refund, or another remedy.

To request warranty assistance, use the Order Return page if it accepts your claim, or email info@brandswalk.com with your order number or other proof of purchase, product details, and a description of the defect. We will explain whether BrandsWalk or the manufacturer handles your claim. If the online return page has closed, email us for warranty assistance. For approved U.S. manufacturer warranty claims handled by BrandsWalk, we pay agreed return-shipping costs and standard shipping of a replacement approved under the manufacturer’s terms. For claims handled directly by the manufacturer, its shipping terms and instructions apply.

For a free copy of the complete manufacturer warranty before purchase, or help identifying the right claim process, email info@brandswalk.com or write to the mailing address above. We provide a free copy on request.

Earlier Purchases and Consumer Rights

These updated terms apply only to purchases made after this policy update is published on October 14, 2026. Earlier purchases keep the return and warranty terms provided when you bought the item. Rights attached to earlier orders remain protected even if their destination is no longer available for new orders.

This policy does not affect any consumer rights that cannot be excluded or limited under applicable law.

Return Policy FAQs

When does my 30-day return window start?

Our 30-day return window starts on each item’s delivery date, or when you receive it in person. Submit the request within 30 calendar days. Separate deliveries have separate 30-day return windows. Warranty and legal claims may have different deadlines.

Can I open or use a product before returning it?

Yes. Eligible products sold as new may be opened or used and returned with a 10% restocking fee when complete and in good condition. The 30-day change-of-mind return window, geographic restrictions, packaging requirements, and final-sale exclusions apply. Different rules apply to defect and warranty claims; see the “30-Day Money-Back Guarantee for Defects and Order Issues,” “Manufacturer Warranties,” and “Earlier Purchases and Consumer Rights” sections.

Is there a restocking fee for unopened and unused items?

Yes. A 10% restocking fee applies to all eligible change-of-mind returns, including unopened and unused items, when complete and in good condition. For approved returns mailed from within the contiguous United States, BrandsWalk provides a prepaid return label at no separate charge.

How is the 10% restocking fee calculated?

It is 10% of the returned item’s merchandise price actually paid after discounts, excluding shipping and tax.

A $100 item has a $10 fee and a merchandise refund of $90 before separately applicable adjustments.

Who pays return shipping?

For an approved eligible change-of-mind return mailed from within the contiguous United States, BrandsWalk provides a prepaid return label at no separate charge. The 10% restocking fee applies, but no additional return-label cost is charged to you or deducted from your refund.

BrandsWalk pays agreed return shipping for approved U.S. claims under the applicable 30-day defect or order-issue program.

For approved U.S. manufacturer warranty claims handled by BrandsWalk, we pay agreed return-shipping costs and standard shipping of a replacement approved under the manufacturer’s terms. For claims handled directly by the manufacturer, its shipping terms and instructions apply. For approved international manufacturing-defect returns under our 30-day program, you pay both the original outbound shipping charges and the return-shipping costs. BrandsWalk does not provide prepaid international return labels. See International Returns for the legally required shipping exceptions.

Is there a restocking fee for a defective or incorrect item?

No. The 10% fee applies only to eligible change-of-mind returns under BrandsWalk’s 30-day program. Approved defect, damaged-on-arrival, and incorrect-item claims are not charged a restocking fee. See “International Returns” and “Earlier Purchases and Consumer Rights” for other return rights.

For international manufacturing-defect returns, follow the International Returns section. Contact us with your order number or other proof of purchase and details.

Can I return an open-box or refurbished item?

These items do not have change-of-mind returns unless their pre-purchase terms say otherwise. Qualifying manufacturing defects reported within 30 calendar days after delivery or receipt in person remain covered by the stated 30-day money-back guarantee for manufacturing defects. They do not include manufacturer warranty coverage through BrandsWalk. BrandsWalk provides no additional warranty of its own beyond that 30-day program. Contact us if your item arrived damaged or you received the wrong item.

Can I return face masks or health and wellness products?

These products are final sale for change-of-mind returns.

Contact us if your item is defective, arrived damaged, or was not what you ordered. Final sale does not prevent a covered defect or order-issue claim. International orders follow the International Returns section.

When will I receive my refund?

We inspect your returned item and process an eligible refund within 3–5 business days of receiving it. Your bank or payment provider may take an additional 5–10 business days to post the credit.

For ordinary approved returns, generally allow approximately four weeks from carrier handoff through refund posting. Actual timing varies. Any refund deadline required by law still applies. Email info@brandswalk.com if processing exceeds 5 business days after receipt or posting exceeds 10 business days after we issue the refund.

How do I start a return?

Start a return through the Order Return page. If you cannot access your order, cannot submit a request, or need help with a defect or warranty claim, email info@brandswalk.com with your order number or proof of purchase, the item, and the reason for your request.

Does every product have a one-year manufacturer warranty?

New products purchased directly from BrandsWalk in the U.S. or ordered for delivery to a U.S. address include one year of manufacturer warranty coverage. Open-box, refurbished, and international orders do not include this coverage through BrandsWalk. The manufacturer’s complete terms govern the warranty. BrandsWalk does not provide an additional one-year warranty of its own.

Can BrandsWalk help with a manufacturing defect after 30 days?

Yes, for an eligible U.S. purchase covered by a manufacturer warranty. Some brands authorize BrandsWalk to handle warranty returns on their behalf; other brands handle claims directly. Contact us for the correct route. The manufacturer’s warranty terms determine the claim deadline and available remedy.

Manufacturer warranty assistance does not extend BrandsWalk’s 30-day defective-item refund window. Open-box, refurbished, and international orders do not include manufacturer warranty coverage through BrandsWalk. Legal remedies may last longer. Email us if the online return page is unavailable.

Does the 30-day return window end my warranty or legal rights?

No. The 30-day window applies to the return and defect programs described here. A manufacturer warranty for an eligible U.S. purchase or your legal rights may allow a later claim. Email us if the online return page no longer accepts your claim.

Can I return an international order?

Yes, for verified manufacturing defects reported within 30 calendar days after delivery. After approval, return, and inspection, we refund the item’s price actually paid after discounts to the original payment method, with no restocking fee. BrandsWalk’s international program does not offer exchanges or replacements.

Contact us for return instructions before sending the item. Under BrandsWalk’s international program, original outbound shipping charges are not refunded and you arrange and pay return shipping. BrandsWalk does not provide prepaid international return labels. Any legally required shipping arrangements, refunds, or reimbursements follow the exceptions explained in International Returns.

BrandsWalk’s own international program does not offer change-of-mind returns. International orders do not include manufacturer warranty coverage through BrandsWalk. Consumer rights may provide other remedies or longer claim periods. See “International Returns” and “Earlier Purchases and Consumer Rights” for exceptions.