Terms & Conditions

1. Eligibility

You must be at least 18 years old in the United States, or the age of legal majority where you live, and legally able to enter into a contract to place an order or accept these Terms. Provide accurate information and use the Site only for lawful purposes.

2. Updates and Purchase Terms

We may update these Terms by posting a revised version and changing the date above. Updates apply prospectively. Changes do not replace the return, warranty, price, or other purchase terms provided for an order we have already accepted, unless required by law or separately agreed with you.

We will provide notice and obtain acceptance where required for a material change. Keep a copy of the terms and policies provided for your purchase.

3. Use of the Site and Shopping Assistants

You may browse the Site and use its public product information to evaluate purchases. You may share links and factual product or policy summaries, including through a search engine or shopping assistant. This permission does not transfer ownership of our content or authorize misleading use of BrandsWalk’s name, another brand’s trademarks, or protected images and other creative material.

Search services and AI shopping assistants may access public product and policy information through the access methods we make available, while observing published access controls and reasonable service limits. They may assist with a transaction only with the buyer’s authorization. You are responsible for the purchasing instructions you authorize; this does not make you responsible for unauthorized access or remove protections for unauthorized payments.

You must not bypass access controls, access another person’s account without permission, interfere with the Site, introduce malicious software, use stolen payment information, impersonate another person, or use automated activity to manipulate prices, promotions, rewards, or inventory. We may restrict access reasonably necessary to address fraud, security threats, unlawful activity, or material violations of these Terms.

4. Product Information and Availability

We aim to describe products, their condition, prices, and availability accurately. Images may appear differently on your screen, and availability may change while an order is being processed. New, open-box, and refurbished products must be identified by their stated condition. A sold-out listing does not promise future availability.

Product-specific restrictions, final-sale designations, promotion conditions, and shipping exclusions must be disclosed before purchase. Manufacturer instructions and safety warnings should be followed. This section does not change an express product description, the warranty coverage provided with your purchase, or our obligations for an incorrect or defective item.

5. Accounts and Communications

Follow the sign-in instructions shown on the Site. Keep your account details and authentication codes secure, provide accurate contact information, and notify info@brandswalk.com if you suspect unauthorized access. You are responsible for activity you authorize and must not share access in a way that enables fraud or misuse.

We may contact you about an order, account security, a return, or a warranty request. If you receive marketing emails, you may unsubscribe through the email’s unsubscribe link or contact info@brandswalk.com. Unsubscribing from marketing does not stop necessary order or account communications.

6. Orders, Payments, Shipping, and Cancellations

6.1 Orders and Payment

Displayed product prices include any mandatory fees or charges other than government-imposed taxes or fees and reasonable actual shipping charges, which may be shown separately. Any mandatory handling or service charge is included in the displayed price. Checkout shows the total price and available payment methods before you submit the order. You authorize only the charges you approve during checkout. Payment authorization, fraud checks, stock availability, and product or destination restrictions may affect whether we can fulfill an order.

Place orders only with a payment method you are authorized to use. We may request reasonable payment verification, decline a transaction, or cancel an unfulfilled order if authorization cannot reasonably be verified. A family relationship or access to a saved payment method alone does not establish payment authorization or liability.

We may decline or cancel an order for a legitimate reason, such as suspected fraud, an unavailable item, a material listing error, or a shipping restriction. We will notify you and refund amounts collected for merchandise we cancel without shipping, together with associated charges that must be refunded. An order-confirmation email acknowledges receipt of the order and does not guarantee that an unavailable or restricted product will be shipped.

Payment providers process transactions under their own terms. Any option to save a payment method is governed by the choice presented to you and the provider’s terms. These Terms do not authorize unrelated charges or automatic subscription purchases. Contact us about a billing error; your payment-dispute rights remain available.

Contacting us is encouraged and does not replace or restrict your payment-dispute rights. When a payment is disputed, we may provide relevant order, authorization, delivery, and refund records to the payment provider. You must not knowingly submit materially false information.

If a refund from us and a final credit from your payment provider reimburse the same portion of a payment, please notify us and your payment provider and reasonably cooperate in correcting the duplicate through the payment provider’s process. A temporary credit while a dispute is being reviewed is not final reimbursement.

6.2 Shipping and Delivery

Available destinations, shipping options, and charges are displayed at checkout. See our Shipping Policy for shipping information. Product and destination restrictions may apply. BrandsWalk does not ship battery-containing products, including power banks, to Alaska, Hawaii, or APO/FPO addresses.

We will provide the shipping or delivery estimate applicable to your order. For covered internet orders with no stated shipment time, the usual federal shipment deadline is 30 days after we receive a properly completed order. If we cannot ship within the stated or required time, we will provide the required delay notice and cancellation/refund option, obtain any required consent to a delay, or cancel and refund the unshipped order.

If a refund is required for unshipped merchandise under the federal mail/internet order rule, we issue it within the required deadline—generally seven working days after the refund right arises for payments handled by an outside payment provider. A bank’s posting time is separate. This cancellation process is not subject to the inspection timeline for returned goods.

If a package is missing, arrives damaged, or contains an incorrect item, contact info@brandswalk.com promptly. We will review the order, tracking, the delivery address, available delivery photos or signatures, carrier findings, and information you provide. We may ask for reasonably necessary information to investigate. A delivery scan is evidence we consider; it does not automatically resolve a disputed claim. We will explain the appropriate next steps. Delivery responsibilities and available remedies follow the order terms and the consumer protections described in Section 19.

6.3 Customer Cancellation Requests

Contact info@brandswalk.com as soon as possible if you wish to cancel or change an order. We will try to assist before fulfillment, but cannot guarantee that an order already being processed or shipped can be stopped. If it has shipped, the applicable return rules apply. Required cancellation rights remain available.

6.4 International Charges

International availability is shown at checkout. Duties, import taxes, customs charges, currency-conversion charges, and payment-provider fees may be imposed by third parties. Review the charges and delivery terms presented for your order. Customers are responsible for charges disclosed as their responsibility; amounts collected by another party must be addressed with that party, subject to any required refund or adjustment.

7. Returns, Refunds, and Exchanges

Our Return & Refund Policy governs eligibility, the 30-day request window from delivery or receipt in person, restocking fees, packaging requirements, return shipping, refund processing, exchanges, final-sale items, open-box/refurbished items, international returns, and defect or order-issue assistance. If a summary in these Terms conflicts with that policy on those subjects, the Return & Refund Policy controls, while preserving the terms provided for earlier purchases.

Standard change-of-mind returns cover BrandsWalk store purchases and online orders delivered within the contiguous United States. Eligible nondefective products sold as new may be returned without a restocking fee if unopened and unused, or with a 10% fee if opened but unused or opened and used, when complete and in good condition. The 10% fee is calculated on the returned item’s price actually paid after discounts, excluding shipping and tax. The policy’s eligibility rules, final-sale exclusions, packaging conditions, and customer-paid shipping still apply. The fee does not apply to approved defect or order-issue claims.

Start a return through the Order Return page or email info@brandswalk.com. Submit an eligible request within the policy’s request window; the returned package does not need to arrive within that same request window. Follow the return instructions we provide before sending the item.

We may review product identifiers, the item’s condition, and returned contents, and request reasonable information needed to check a return against our Return & Refund Policy. An allowed return or a good-faith defect, delivery, or payment claim is not itself abuse. Repeated change-of-mind returns may lead to future-order restrictions under Section 17, but do not invalidate an otherwise eligible request for an existing order.

8. Manufacturer Warranties and Defect Assistance

Products sold as new and purchased directly from BrandsWalk in the U.S., or ordered for delivery to a U.S. address, include one year of manufacturer warranty coverage. BrandsWalk’s authorized-reseller status applies to U.S. sales. The manufacturer’s complete terms govern coverage, its start date, exclusions, claim requirements, and available remedies. Any longer manufacturer coverage stated for your product remains available.

Some manufacturers authorize BrandsWalk to handle warranty returns on their behalf; others handle claims directly. Contact info@brandswalk.com for the correct route before sending an item. For approved U.S. manufacturer warranty claims handled by BrandsWalk, we pay agreed return-shipping costs and standard shipping of a replacement approved under the manufacturer’s terms. Direct-manufacturer claims follow that manufacturer’s shipping terms.

BrandsWalk does not provide an additional one-year warranty of its own. Open-box, refurbished, and international orders do not include manufacturer warranty coverage through BrandsWalk. They may still qualify for the separate 30-day manufacturing-defect money-back program described in our Return & Refund Policy. International program refunds and shipping costs follow its International Returns section.

The linked policy contains the complete BrandsWalk Limited Warranty for Manufacturing Defects within its 30-Day Money-Back Guarantee for Defects and Order Issues. The 30-day program does not end any longer manufacturer or statutory protection. For the complete applicable manufacturer warranty before purchase, use the product’s warranty information, email info@brandswalk.com, or write to the mailing address in Section 20 for a free copy.

9. Website Availability and Limits on Liability

We do not guarantee that the Site will always be available, uninterrupted, or free of technical errors. We may maintain or change Site features. General website-content and availability statements do not replace product descriptions, the manufacturer warranty, or BrandsWalk’s express return and defect commitments.

To the extent permitted by law, BrandsWalk and its officers, directors, employees, and service providers are not liable for indirect, incidental, special, or consequential losses caused by use of, or inability to use, the Site. This limitation does not exclude refunds or remedies we expressly promise, obligations under a product warranty, or liability that cannot be excluded.

Nothing in these Terms excludes liability for our fraud, willful misconduct, gross negligence, or another obligation that the law does not allow us to exclude. The consumer protections in Section 19 apply to this section and the rest of these Terms.

10. Listing and Pricing Errors

We may correct a genuine typographical, pricing, availability, or product-information error. We will honor any advertised price we are legally required to honor. If a material error affects your order, we will explain it and may cancel the affected unshipped item or ask whether you wish to proceed on corrected terms. We will not charge a higher price without your agreement. If we cancel an item, we refund the amount collected for it and associated charges that must be refunded to the original payment method. Your rights for an accepted or fulfilled order remain protected.

11. Copyright and Other Content Rights

The Site’s design, text, photographs, graphics, videos, and other protected material belong to BrandsWalk, its licensors, or the relevant rights holders. Except for permitted personal use, ordinary product discovery under Section 3, or another use allowed by law, you may not reproduce, sell, or commercially exploit protected material without permission. Do not remove copyright or ownership notices.

12. Trademarks and Product Links

BrandsWalk’s name and marks, and the brands shown on the Site, belong to their respective owners. You may identify products and link to public pages accurately, but may not suggest an affiliation, sponsorship, or authorization that does not exist. Use of another brand’s mark does not transfer rights in that mark.

13. Responsibility for Unlawful Misuse

To the extent permitted by law, you agree to indemnify BrandsWalk and its officers, directors, and employees against third-party claims, reasonable losses, and reasonable legal costs caused by your unlawful use of the Site, knowing infringement of another person’s rights, or intentional material breach of these Terms. This does not require you to pay for our own misconduct, a defective product, unauthorized activity you did not cause or approve, or the exercise of protected consumer rights.

14. Privacy

Our Privacy Policy explains how personal information is collected and used. These Terms do not replace that policy or authorize a use of personal information inconsistent with it. Follow the privacy choices and request procedures described there.

15. Third-Party Services, Links, and Honest Reviews

The Site may use or link to third-party services. Those services have their own terms and privacy practices. A link does not by itself mean BrandsWalk endorses or controls the third party. Review the relevant terms before using a third-party service.

These Terms do not prohibit honest customer reviews, impose a penalty for a negative review, or require you to transfer ownership of your review. Separate moderation rules may address unlawful, abusive, misleading, private, or infringing material without restricting protected honest opinions.

16. Dispute Resolution and Court Proceedings

We encourage you to contact info@brandswalk.com with your order details, a description of the issue, and the resolution you seek so we can try to resolve it. Contacting us is not a requirement that prevents a timely legal filing, a small-claims case, or contact with a government agency.

For disputes arising under these Terms, the court and governing-law provisions in Section 19 apply. Eligible individual claims may be brought in small claims court. These Terms do not require mandatory arbitration or waive class-action or jury-trial rights.

After a dispute arises, you and BrandsWalk may agree to try mediation or arbitration. Participation requires both parties’ agreement and is not a condition of using the courts or seeking assistance from a government agency.

17. Access Restrictions and Termination

We may suspend or terminate Site access for fraud, unlawful activity, security threats, or material violations of these Terms. You may stop using the Site at any time. Termination does not cancel an accepted order without the required refund, remove an existing return or warranty claim, or extinguish a protected consumer right.

We may also decline future orders or restrict future account use for legitimate, nondiscriminatory business reasons after reviewing materially false claims, payment misuse, or a pattern of repeated change-of-mind returns that places an unreasonable burden on our services. These restrictions do not prevent you from contacting info@brandswalk.com about an existing order, return, refund, or warranty request.

Provisions intended to continue after termination—including accrued payment and refund obligations, intellectual-property protections, lawful liability limits, responsibility for unlawful misuse, and dispute-resolution provisions—continue to the extent appropriate and enforceable.

18. Gift Cards

BrandsWalk gift cards may be purchased in the denominations displayed for sale and redeemed toward eligible purchases at brandswalk.com. Purchases reduce the available balance. If an order exceeds the balance, use another accepted payment method for the remainder. Gift cards cannot be used to purchase another gift card and cannot be reloaded or transferred for value under our store program. Refund credits are not treated as reloads.

BrandsWalk gift cards do not expire. We do not charge dormancy or service fees. Gift cards are not returnable except where a refund or cash redemption is required. For covered California gift cards, a balance of less than $15 is redeemable in cash on request. Other required cash-redemption rights also remain available; contact info@brandswalk.com for assistance.

Protect your gift-card code. Contact us promptly if it is lost, stolen, used without permission, or does not work. We may request proof of purchase and review the balance or transaction history. We cannot guarantee replacement of a lost or stolen card. For a valid but nonfunctional code, we will restore access to its remaining value or provide an appropriate replacement, without limiting a required refund or other remedy.

We may investigate suspected gift-card fraud, suspend use of a fraudulently obtained card, or request another payment method when appropriate. These measures do not authorize retention of money we are required to refund or removal of a legitimate customer’s protected rights.

19. Governing Law, Courts, and Consumer Rights

California law governs these Terms, subject to any mandatory protections that apply where you live or made your purchase. These Terms do not affect any consumer rights that cannot be excluded or limited under applicable law.

For a dispute properly proceeding in court, the state or federal courts in Orange County, California are the agreed forum, except for eligible small-claims proceedings or another forum that mandatory consumer rules allow or require. This section does not require a consumer to give up a protected local forum or mandatory local consumer law.

If a provision is unenforceable, the remaining Terms continue only to the extent lawful. An invalid limitation is not made valid by this paragraph. Our failure to enforce a provision on one occasion does not waive our ability to enforce it lawfully later.

20. Contact BrandsWalk

Questions about these Terms, orders, returns, gift cards, rewards, or warranty assistance may be sent to info@brandswalk.com.

T W Rock, Inc. (DBA BrandsWalk)

18251 McDurmott W, Suite B

Irvine, CA 92614

United States