Shipping Policy

1. Shipping Options and Rates

Available shipping methods and charges depend on the products in your order and your delivery address. Checkout shows the available options and the total charges before you submit your order. Product-specific shipping exclusions must be disclosed before purchase.

Free standard shipping is available on eligible U.S. orders with a merchandise subtotal of $65 or more after discounts, before tax and shipping. Product and destination exclusions apply; the eligible service is shown at checkout.

Paid expedited or express shipping may be available for eligible products and destinations. Review the available options and any delivery estimate at checkout.

Some products qualify for free standard shipping at a different threshold or without a minimum. Products may have separate shipping charges that combine at checkout. Review the available services and total shipping charge for your complete order before you pay.

Some shipping rates may depend on package weight, dimensions, destination, and the selected service. Any mandatory handling or service charge is included in the displayed product price; reasonable actual shipping charges and government-imposed taxes or fees may be shown separately.

We will not add a higher shipping charge without your agreement. If we identify a shipping restriction or a rate problem after you order, we will contact you with the proposed options before shipment. If we cannot agree on a permitted shipping arrangement, we may cancel the unshipped order and refund the amounts collected for the canceled merchandise and associated charges that must be refunded.

2. Destinations and Product Restrictions

Shipping availability is shown at checkout. Some products cannot be sent to certain destinations or PO Boxes because of their size, carrier requirements, signature requirements, or product restrictions. Product availability and free-shipping eligibility may vary by destination.

BrandsWalk does not ship battery-containing products, including power banks, to Alaska, Hawaii, or APO/FPO addresses.

Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other non-contiguous destinations may have different services or charges. Oversized or heavy items may have additional shipping costs. We disclose applicable charges before purchase or obtain your agreement before any higher charge; email notification alone does not authorize an increase.

3. Processing and Delivery Estimates

Orders normally ship the next business day. Our daily order cutoff is 2:00 p.m. Pacific Time. Processing time is separate from carrier transit time.

We provide the shipping or delivery estimate applicable to your order, based on item availability, destination, and the service you select. Processing time covers preparing an order for shipment; transit time covers the carrier's movement of the shipment. Selecting a faster shipping service does not by itself promise immediate dispatch.

Delivery estimates may be affected by busy periods, weather, carrier disruptions, customs clearance, or other events. Carrier delivery hours, weekend service, and holiday schedules vary. An estimate is not a guaranteed arrival date unless an express guarantee is provided for your order. This does not remove the delay and cancellation rights described below.

4. Tracking, Addresses, and Delivery

Provide a complete and accurate shipping address and contact information at checkout. If you need to correct an address or change an order, email info@brandswalk.com as soon as possible. We will try to assist before fulfillment, but an order already being processed or shipped may not be changeable.

When tracking is available, we email the tracking information after shipment. You may also check your order through My Account. Carrier scans may take time to appear or update. If a service does not include tracking, we will explain the shipment information available for that order.

The selected carrier may deliver to the address, require a signature, or hold a package for collection according to the service and its delivery rules. Follow any collection or redelivery instructions promptly. Contact us if you need help with an unsuccessful delivery.

5. Shipping Delays and Cancellations

If we cannot ship within the stated or legally required time, we will provide the required delay notice and cancellation/refund option, obtain any required consent to a delay, or cancel and refund the unshipped order. For covered internet orders with no stated shipment time, the usual federal shipment deadline is 30 days after we receive a properly completed order. This deadline concerns dispatch to the carrier; the delivery estimate is provided separately.

If a refund is required for unshipped merchandise under the federal mail/internet order rule, we issue it within the required deadline—generally seven working days after the refund right arises for payments handled by an outside payment provider. Required refunds include the associated charges that must be refunded. A bank's posting time is separate, and this cancellation process is not subject to the inspection timeline for returned goods.

To request a cancellation or change before shipment, email info@brandswalk.com promptly. We will try to help, but cannot guarantee that an order already being processed or shipped can be stopped. If it has shipped, the applicable return rules apply. Required cancellation rights remain available.

6. Missing, Damaged, or Incorrect Orders

If a package is missing, arrives damaged, or contains an incorrect item, contact info@brandswalk.com promptly with your order number and a description of the issue. Keep the packaging and contents where reasonably possible, and provide photographs where helpful.

We will review the order, tracking, delivery address, available delivery photos or signatures, carrier findings, and information you provide. We may ask for reasonably necessary information to investigate. A delivery scan is evidence we consider; it does not automatically resolve a disputed claim.

We will explain the appropriate next steps and any remedy available under your purchase terms, an applicable warranty, or law. A claim involving carrier delivery instructions, a missing package, or a possible theft is reviewed on its facts rather than automatically rejected. An optional delivery-protection or insurance service, if offered, does not replace BrandsWalk's obligations or remedies required by law.

7. International Orders and Customs Charges

International availability, shipping options, and charges are shown at checkout. Product and destination restrictions may apply. If a shipping arrangement requires further confirmation, we will contact you and obtain your agreement before any higher charge or shipment under revised terms. If we cannot agree on an available shipping arrangement, we may cancel and refund the unshipped order as described above.

International delivery estimates may be affected by customs clearance and the destination carrier. Duties, import taxes, customs charges, currency-conversion charges, and payment-provider fees may be imposed by third parties. Review the charges and delivery terms presented for your order. You are responsible for charges disclosed as your responsibility; amounts collected by another party must be addressed with that party, subject to any required refund or adjustment.

If a package is refused, unclaimed, or returned by the carrier, contact us. We review its status, the reason, and the applicable purchase terms to explain any available refund, redelivery option, or properly disclosed charge. Refusal or abandonment does not automatically remove a refund or other remedy required by law.

Payment providers apply their own currency-conversion and fee terms. If your provider converts currencies, the converted amount of a payment or refund may vary with its exchange rate and fees.

8. Return Shipping and Refunds

Our Return & Refund Policy explains return eligibility, the request window, return instructions, restocking fees, return shipping, and refunds. Contact us or use Order Return before mailing an item, and follow the instructions and address we provide. Where the law gives you a right to cancel, you may send a cancellation notice without waiting for our approval.

For an eligible voluntary change-of-mind return, you pay return shipping. If we provide a prepaid label, its cost is charged to you or deducted from your refund as agreed before you use the label. Original shipping and handling charges for voluntary change-of-mind returns are not refundable unless required by law. Approved defect, order-issue, warranty, and statutory claims follow the separate shipping and refund rules in the Return & Refund Policy.

Contact us before returning a battery-containing item so we can arrange carrier-compliant instructions or explain a lawful alternative for an eligible claim. Do not send a damaged or swollen battery through an ordinary return label.

9. Help and Purchase Terms

For shipping assistance, email info@brandswalk.com with your order number, the item, delivery destination, and the question or issue.

Updates to this policy apply prospectively and do not replace the shipping, price, return, warranty, or other purchase terms provided for an order we have already accepted, unless required by law or separately agreed with you. Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited. For shipping subjects, read this policy together with our Terms & Conditions; returns and warranties follow the Return & Refund Policy.