Effective date: November 6, 2026
These are the first written terms for BW Rewards, the free loyalty program of BrandsWalk (T W Rock, Inc.). They apply to all current and future points. Before joining, please read our Notice of Financial Incentive.
Joining and Eligibility
BW Rewards is free and optional. To join, select Join Now in the Rewards panel on brandswalk.com, then create or sign in to your BrandsWalk account. By joining, you agree to these terms and to our Notice of Financial Incentive. Only customers with a BrandsWalk account earn points; purchases made as a guest without an account do not earn points. Points already earned on earlier guest purchases stay with you: sign in with the email used for those purchases to view and use them. Marketing emails are optional. You must be at least 18 in the United States, or the age of legal majority where you live.
Points can be earned on eligible merchandise purchased on brandswalk.com, through the Shop app and our other Shopify checkouts. No products are currently excluded from earning points. If we exclude products in the future, we will identify them before purchase. Purchases made on Amazon or TikTok Shop do not earn points, and customer accounts created from Amazon or TikTok Shop orders are not enrolled in BW Rewards. If you have bought from us on one of those marketplaces and also shop at brandswalk.com, contact info@brandswalk.com and we will review your account. Other marketplaces and promotions may have different terms.
Earning Points
Earn 5 points for each eligible $1 spent on merchandise after discounts. Taxes, shipping and gift-card purchases do not earn points. Eligible merchandise paid for with a gift card can earn points. Purchase points remain pending for 45 days after the order is paid and cannot be redeemed during that period. A full refund removes the pending points; a partial refund adjusts them without restarting their release date. Points already available are not put back into pending status. For example, $100 of eligible merchandise earns 500 points, worth $5 toward a future eligible purchase. This is future discount value, not cash back.
Using Points
Every 100 points gives you $1 off eligible merchandise on one-time purchases, in 100-point increments. Apply the reward code at checkout. We do not automatically spend your points.
Rewards cannot be exchanged for cash or used to pay shipping or tax. Tax may change after a merchandise discount. New rewards issued under these terms cannot be combined with other discount codes or automatic discounts. Existing reward codes retain their original conditions. Redeem only the amount you plan to use: unused value on a used code is not carried forward. Contact info@brandswalk.com if you need help cancelling an unused reward code and returning its points.
Returns and Replacements
Cash refunds are based on the amount actually paid and the Return and Refund Policy applicable to your purchase. Points earned on the refunded eligible amount are removed. After an eligible return is processed, we restore the points used for the returned items proportionally, once. The reward portion is restored as points, not cash; a used code stays used.
For a color change or replacement, contact us before ordering again so we can help preserve eligible reward value without applying it twice. If you already reordered, contact us for review. The applicable return conditions still apply.
Your Existing Benefits and Choices
Your current points will not be removed when these terms take effect. Starting November 6, 2026, your full points balance expires after one year without a qualifying points-balance change, such as earning or redeeming points. Signing in alone does not count. Later qualifying activity restarts the period. Expiry dates are calculated in UTC. We plan reminders 30 and 3 days beforehand where email eligibility permits; not all customers can receive them. Already-issued reward codes retain their applicable conditions, which are separate from points expiry.
We use account and contact details, purchase and return records, and points activity to run Rewards, as explained in our Privacy Policy and our Notice of Financial Incentive. Marketing preferences and Rewards membership are separate: unsubscribing from marketing does not cancel Rewards. Joining or using Rewards does not replace the privacy choices described in our Privacy Policy. For sale/sharing and targeted-advertising choices where applicable, use Your Privacy Choices. Marketing unsubscribe, a sale/sharing opt-out, a privacy deletion request and leaving Rewards are separate requests.
You may leave Rewards at any time by emailing info@brandswalk.com. We will exclude your account from Rewards. While excluded, you cannot earn points on new orders or redeem points. Your balance and points history are not erased, and already-issued reward codes retain their terms. Previously eligible orders may still earn points. Points-expiry rules continue to apply, and Rewards emails stop while excluded. Marketing unsubscribe and privacy requests are separate choices; privacy requests are handled under our Privacy Policy and applicable law.
Program Administration
We may correct genuine errors and take reasonable action against fraud or misuse. A legitimate return or good-faith complaint is not itself abuse. Material program changes will be announced in advance, with notice and acceptance where required. We will explain the treatment of existing benefits before any closure. Nothing here limits rights that cannot lawfully be excluded. Questions: info@brandswalk.com.